Privacy & Refund Policy

Due to the nature of our premium hookah components and the organic, botanical composition of our 100% nicotine-free and tobacco-free herbal shisha blends, all sales are strictly final. We do not accept returns, exchanges, or refund requests under any circumstances once an order has been successfully processed.

We take immense pride in our quality control and packaging standards. In the highly exceptional event that an item arrives physically damaged due to transit, clients must submit comprehensive photographic documentation of both the damaged product and its original shipping packaging to our support team within exactly forty-eight (48) hours of recorded delivery. Upon thorough verification of the evidence submitted within this window, a replacement item will be expedited at no additional cost. Failure to provide photographic proof within the designated 48-hour timeframe will result in the immediate forfeiture of eligibility for a replacement.

We respect your digital privacy. Any personal information provided to us—including email addresses captured through our newsletter subscriptions, contact inquiries, or catering booking forms—is strictly utilized to fulfill services, provide order tracking, and communicate company updates. We maintain a zero-spam policy and will never rent, sell, or distribute your email or personal communication details to any unauthorized third-party marketing entities.

Your financial security is paramount. All credit card transactions, account numbers, and payment details are processed exclusively through Shopify's secure, PCI-DSS compliant encrypted payment gateway architecture. Our local website infrastructure never views, logs, or stores your sensitive financial data or payment instrument details, ensuring absolute protection against unauthorized access during checkout.